Refund policy
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item, please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@Hummingbirdkiss.com.
If an item is received defective, please email info@Hummingbirdkiss.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchase. If the product is deemed defective, you will be eligible for a full refund or replacement of the same item.
All returns should be shipped to: Hummingbird Kiss
17627 NW 62nd Pl N,
Hialeah, FL 33015.
Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from Hummingbirdkiss.com orders. In the case of delayed, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days for regular orders and for Rush Handling order 24 hrs. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day.
Refused Packages
For refused packages the shipping fee will be charged to the payment form selected during checkout and will be subtracted from any refund.
Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.